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FREQUENTLY ASKED QUESTIONS

Need quick answers?
We’ve gathered the most common questions from our bike shop partners to help you navigate ordering, shipping, promos, and support. Whether you’re stocking up for the season or checking freight terms, our FAQ has you covered—so you can spend less time guessing and more time selling.

Simply log into your B2B account and browse the available inventory. Add items to your cart and proceed to checkout. Need help? Contact your sales rep or email us at sales@kent.bike.

To ensure the best wholesale pricing and efficient shipping, all orders must meet a minimum value of $500. This helps us keep costs low and service high for our dealer network.

A freight quote is provided with your order, unless you qualify for free freight. Please note that freight quotes are estimates and may be adjusted based on current LTL shipping rates. A final freight amount will be confirmed during order processing before your order is finalized.

Yes. Place your order as usual and select “I will arrange my own freight” at checkout. Once your order is ready, our logistics team will contact you to coordinate pickup details with your chosen carrier.

During special promo periods we may offer free freight. Check our promo section or ask you sales rep for more info!

Your payment terms are based on the negotiated agreement associated with your Kent Bicycles account. These terms are automatically applied at checkout and reflected on your order confirmation and invoices. If you have questions or need to review your account terms, please contact our finance team.

Most in-stock orders ship within 3–5 business days from our warehouses, depending on your location and inventory source.

Yes! We allow for mix-and-match ordering. This helps you tailor your inventory without overcommitting to one model.

You can reach out to your assigned sales representative, or email our customer support team at sales@kent.bike. We’re here to help!

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